Job Description

Company DescriptionAt Continental, each of us take personal ownership for creating an inclusive culture. Our behaviours and personal contribution drive a culture of connectedness and we encourage an environment in which our people share their perspectives courageously to drive operational excellence. With us, everyone has an equal opportunity to grow, develop and live into their professional potential. Come and work for us and let your ideas shape the future!Business Solutions: Coordinate business requests within the (local) organization (incl. process owner), prioritize and prepare change proposals
Ensure that functionality of all systems meet the business needs and, if possible, can be measured in terms of usage
Consult the local business partners to support an continuous improvement process
Conduct Functional and load testing to understand the system performance
Implement EDI solutions if and when required
Develop or adapt training material for all solutions where user training is requiredLocal Key User: Evaluate gaps between existing standard (Central) processes and local business and legal requirements
Ensure quality of implementation of Conti Standard business processes
Support change as required for improved business processes eg write or amend in store Standard Operating Procedures
Single point of contact for designed business processes and their implementation
Participation in and validation of customized business processes, user acceptance tests and give approval
Development of the local end user documentation, train the end-users, support know-how transfer to end users, builds user acceptance and monitors system utilization by end users
Adaptation/amendment of GUIs, documentation and relevant master data
First level support. First contact for end user, escalate issues after verification to CKU (Didac only / Support Fleet Admin)
Assign roles to end users, authorizations and user management (Didac only / Support Fleet admin)
Support in application service improvements (participate in key user surveys, + recommend pro-active improvements)
Participates in the realization of action plans, supports rollout projects and new developments
Controls data quality (Didac only)
Ensures system compliance with Continental general and IT Rules (Didac Only)Projects (systems): Scope and evaluate business value of new request from Internal Customers
Design and develop new systems based on Internal and External customer needs
Managing external service providers. /consultantsBusiness Support
(Article Maintenance): Maintain local article master dat
Update related lists, and B2B article master lists
Facilitate Article creation with Central usersOperations: Maintain buyers manual
Pricing master structure set up (per customer) in Fleet Partner
Item set up (per customer) in Fleet Partner
System queries, printer set up and trouble shooting - Didac
Service provider management for ad hoc user and network supportQualificationsTertiary qualification in IT , Business, Commercial3 - 5 years experience in working with different software solutions and applicationsExperience in system integrationAdditional InformationMedimed Medical Aid - with 3 options to choose from with the Company subsidising 50% of the costProvident Fund - 2 options to choose from with the Company contributing an additional 10.5% towards it.Tyre Purchase discount for up to 8 tyres a yearLong service awards payments from 10 years of loyal serviceStudy Assistance and Bursaries13th chequeReady to drive with Continental? Take the first step and fill in the online application.

Continental