Job Description

A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in the Western CapeThe Systems Coordinator is responsible for the upkeep, configuration and reliable operation of computer systems especially multi-user computers such as servers.

• Grade ...

POSITION INFO:A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in the Western CapeThe Systems Coordinator is responsible for the upkeep, configuration and reliable operation of computer systems especially multi-user computers such as servers.

• Grade 12 or NQF 4 equivalent qualification
• IT diploma or degree advantageous
• Technical understanding e.g. needs to know different computer systems; operating systems and applications
• Knowledge of hardware and software troubleshooting
• Knowledge and experience of stock take advantageous
• Knowledge of maintaining and building dashboards
• Computer security
• Knowledge of SAP/Core 3, Cognos, Windows, B3, and Voice console WMS
• Computer literate (MS Office)
• Own transport and valid driver's license advantageous

IT SUPPORT

• Collect and issue equipment
• Investigate missing/damaged equipment
• Configure scanners both handheld and RF scanners
• Ensure printers are added and replaced
• Ensure Configuring of printers is done
• Diagnose and resolve any software related issues
• Diagnose and resolve any network related problems
• Resolve any computer hardware related issues
• Perform Technical and Network support on all PCs, Printers, Handheld Scanners and RF terminals in the DC, SAP/CORE 3 and Return Centre
• Provide end-user support on Microsoft Office Applications

SYSTEMS SUPPORT

• Ensure daily systems (Shop7 ) back-up is done
• Provide User support on Shop 7
• Ensure new user (staff requisitions) are added
• Ensure old users on the system (termination forms) are deleted
• Ensure that user setup on the system matches users job description
• System Access Applications on Infor, Cognos, Emails, Windows, B3, Better Store, Voice Console
• Resolve any system related problems including dispatch errors
• Ensure User support on the Voice system (Voice Console)
• Resolve problems related to Voice picking
• Make changes on system (Shop 7)

OPERATIONS SUPPORT

• Monitor User Setups (run all SMASA users on COGNOS)
• Monitor Printer Page usage and keep record
• Maintain Printer Maintenance kit status
• Ordering of toners and maintaining of machine equipment
• Managing of staff and users
• Provide training to staff
• Create, sign and check control sheets
• Discipline of staff
• Send all necessary reports at time given ( daily equip, late picks reports)
• Issue Pickers tickets during break time
• Facilitate Picker training on Voice Picking

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