Job Description

RESPONSIBILITIES:

• Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure - storage, networking, servers, load balancing, etc.; Anti-virus and Profile management.
• User experience monitoring, Single sign on, Performance troubleshooting, Endpoint management (thin clients, mobile devices, PCs, etc.).
• Application deployment and virtualization.
• Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.
• Identifies issues proactively using required tools.
• Works on automating system procedures and processes to evolve the technology in the organization.
• Works in ticketing system to solve escalated issues, clear understanding of IPC processes as per ITIL framework.
• Contributes to knowledge base for troubleshooting and maintaining the environment.
• Provides documentation, processes and technical training to service desk and administrator level team members.
• Contributes to on call escalation support 24x7 per team schedule.
• Performs scheduled night/weekend work as required due to environmental constraints.
• Providing operational support for Active Directory and related network support equipment to ensure changes and maintenance did not interrupt service to the customers.
• Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
• Develop and maintain O&S Standard Operating Procedures for VDI Environment.
• Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures, responds to End User requests for technical support and assistance.
• Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance.
• Assists in ensuring compliance with security policies and procedures.
• Participates in the development and implementation of VDI-related operational procedures and standards.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Participates in special projects as required.

EDUCATION:

• Grade 12
• Degree / diploma in Information Technology (BSc) or equivalent
• ITIL V3 certification
• A+ for server systems
• MCP/MCSA/MCSE Certification
• VMWare VCP
• CompTIA Security + (IAT Level II or greater)

EXPERIENCE:

• Solid work experience (at least 4 years) in an IT Technical Support environment
• Adaptable to changing circumstances and operational needs
• Understanding of Financial Services standards
• Experience working with basic networking to include foundations of Routers and Switches
• Experience with Financial Services IT security requirements
• Excellent interpersonal and relationship-building skills.
• Ability to adapt and learn new technologies.
• Virtual Application packaging and remediation desired: VMware.
• Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC).
• Virtual Desktop Administration preferably using VMware Horizon View.
• Windows Desktop Administration Skills.
• Deployment and Configuration Automation experience.
• Virtualization Infrastructure Experience desired: VMware vSphere.
• Enjoys a fast-paced environment.
• Able to work and interact with others in a structured/team environment.
• Accuracy and attention to detail.
• Independent problem solver with troubleshooting, decision making and analytical skills.
• Requires limited supervision, self-starter, strong time management skills.
• Flexibility and adaptability to handle competing work demands.
• Verbal and written communication skills.
• Demonstrated ability to communicate to nontechnical audience on technical issues.
• Ability to work flexible hours and be on-call.

ExecutivePlacements.com