Job Description

Job Details
Closing Date 2024/02/02
Reference Number SHO240119-1
Job Title Systems Engineer III
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Brackenfell, Cape Town
Purpose of the Job

To work within our team, helping to build out, maintain, monitor, and troubleshoot our infrastructure. He/she must be equipped and able to work in a complex, dynamic, and rapidly expanding environment.

Job Advert Details
Job Category IT
Job Objectives

Design, prototype and build new infrastructure as per requirements
Perform day to day support coverage of Systems
Partner and collaborate with other IT engineers as necessary
Manage deployments change management from environment to environment
Evaluate the existing systems and provide the technical direction for continuous improvement
Mentor and give support to junior system engineers
To maintain integration endpoints in the environments (e.g., Stores)
To manage installations, upgrades, maintenance
To perform special requests in active environment on request
To perform 2nd and 3rd level support
To perform root-cause-analysis in integration system
To timeously manage & resolve assigned incidents and requests
Maintain and setup user accounts and access controls
Maintain systems and infrastructure security for data safety
Maintain backup, disaster recovery and redundancy strategies
Maintain High Availability, Clustering and XA configuration
Liaise with various internal IT engineers to provide support or perform new implementations and troubleshooting.
Liaise with vendors and other IT personnel for problem resolution
Participate in internal and external business units' new solution implementations
Participate and provide implementation feedback to IT Engineers, developers, and architects
To effectively manage deployment changes, including the necessary documentation, into the DEV, INT, QA & PROD environments
Ensure proper change control channels have been adhered to
Manage and maintain the synchronization of all integration environments
To provide Support to Developers, Business users and external vendors during testing
To deploy and maintain integration solutions
Identify redundant systems and processes within the department
Participate in the solution design and implementation of continuous improvement of integration solutions.
Monitor and test integration solutions performance for potential bottlenecks, identify viable solutions, and work with developers to implement those fixes
Write and maintain custom scripts to automate & increase system efficiency and lower the human intervention time on any tasks
Participate in the individual development of junior system engineers
Provide support for the development path to junior engineers
Participate in individual development path to improve internal training
Qualifications

Matriculation
IT-related tertiary qualification
Certified IBM WebSphere MQ administrator
Linux or Windows certification
ITIL
DevOps
Experience

Working with IBM ACE, MQ, including CP4I capabilities or other similar technology stacks
Working with SQL databases
Production and standby support
Custom scripting
Installation, configuration, testing and maintaining operating systems, application software and system management tools
Incident management
DevOps duties
Mentoring
Programming skills (any language)
Knowledge and Skills

SQL Databases (MS SQL, MySQL)
REG. NO. 1929/001817/07 (PTY) LTD
SDLC
Agile Methodologies (SCRUM, LEAN, Kanban, SAFE)
System Administration (Microsoft/Linux)
Process engineering
Scripting
Production Infrastructure Support
Production Application Systems Support
Virtualization
LAN and WAN
Infrastructure Security (Active Directory, Firewall, File/Folder Permissions, OS user management,
Access Control List, TLS certificates)
Managing DHCP, DNS, FTP, SFTP, HTTP & HTTPS
Familiar with the TCP/IP v4 and v6 protocol, SNMP, SMTP, ICMP
Enterprise Integration Patterns
Stress-management skills
Conflict management skills
Problem Solving
Incident Management

Shoprite Holdings