Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team? To provide specialist technical expertise and support in installing; testing; tuning; optimizing; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.Working at NTTKey Roles and Responsibilities:

• 'Installs, tests and maintains new hardware or software to provide new services or to resolve user and system problems
• Performs troubleshooting and system analysis to resolve incidents and to ensure system availability
• Performs system administration tasks including configuration, systems monitoring, troubleshooting, and support
• Tests and validates new system to ensure that they fulfil the request functionality and quality
• Implements backup and recovery procedures to ensure the needed availability
• Implements and performs system monitoring for proactive support by collecting for example availability, performance metrics and system logs
• Performs hardware or software upgrades and patching to support vulnerability and risk management
• Defines, raises and executes changes as part of the Change Management Process
• Creates system documentation and maintains fixes, modification or other changes
• Executes task as part of the request fulfilment
• Escalates and collaborates with vendors or other delivery organisations if needed to provide the right level of support
• Identifies and documents potential problems of the system within the ticket tool
• Identifies and suggests possible service improvements
• Creates and manages tickets for the Incident Management, Change Management, Problem Management and Request Fulfilment
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system
• Performs other tasks as defined, planned, and approved by leadership team
• Works with senior members of the team to get guidance about working procedures and technical possibilities to ensure the highest level of systems availability

Knowledge, Skills and Attributes:

• Non-negotiable skillset and experience in red hat Linux administration:
• Between 3-5 years' experience working on Linux.
• Preferable to have exposure to:
• ZVM Systems
• Red hat Linux
• Satellite
• VMware
• Azure
• AWS
• Chef

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or related (or equivalent work experience)

Required Experience:

• Seasoned demonstrated experience in a similar role gained within a similar information technology environment

Skills Summary Configuration Management (CM), Information Technology (IT) Support, Information Technology (IT) Systems, ITIL Processes, IT Infrastructure Management, IT Service Management (ITSM)Workplace type:Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.Being your best self - in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation