Job Description

We are excited to announce an opening for a Systems Engineer, a remote position that requires an experienced professional who can commence work as soon as possible. In this pivotal role, you will be entrusted with a wide-ranging set of responsibilities crucial to our operational excellence, substantially impacting our client's overall success.Your primary focus will involve providing advanced technical support and troubleshooting for complex issues that arise within Windows and Linux operating systems, which is essential for ensuring that the systems operate seamlessly and efficiently. Also, you will be able to take charge of maintaining and optimizing our cloud solutions, which include Office 365, Redstor, and Barracuda infrastructure, designed to meet the needs of both client and internal systems. Collaboration is key in this position; you will work closely with clients to facilitate and implement infrastructure and cloud projects, thereby ensuring successful execution and high levels of client satisfaction a hallmark of their approach to service. It will fall upon you to ensure that redundant systems are tested and maintained regularly, providing their clients with a trusted and reliable infrastructure they can depend upon. If you are a seasoned IT professional who thrives in dynamic environments and is eager to drive significant change and improvements, we wholeheartedly encourage you to apply for this exciting opportunity.Responsibilities:

• Be the first point of contact for clients, providing exceptional customer service and technical support.
• Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
• Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
• Escalate high-priority issues to management, ensuring prompt and effective action.
• Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
• Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
• Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
• Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
• Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.

Whats in it for you -

• Salary: R20,000 - R25,000 per month depending on experience
• 40 days paid holiday annually
• Fully remote working

Must-Have Skills:

• Minimum 5 years relevant experience.
• Configuration and implementation of cyber essentials and GDPR security standards.
• Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Experience in network infrastructure maintenance and installations (Routers, Switches, APs, DHCP, DNS, TCP/IP, Firewalls, VLANs).
• Ability to proactively support and collaborate with service providers.
• Strong understanding and adherence to industry best practices.
• Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
• Experience with Azure administration and implementations.
• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
• Familiarity with different client builds/imaging.
• Excellent customer support, written and verbal communication skills.
• Proven ability to problem-solve and find effective solutions.

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