Job Description

The overall purpose of the systems and product Assistant is to support the current System & Product Manager with the current day to day loading of product and system management.


It requires a strong focus on the product and understanding of the Cullinan UDMS System.

Key Requirements:

Understanding the needs of the Entity, Industry and its customers.


Assisting the Product & Systems Manager with helpdesk queries and to ensure that they are actioned within turnaround time.


Ensure that accurate information is provided to the Consultants.


Ensure the accurate and timeous loading of contractual information into UDMS and

website (or system they use)


Ensure that Helpdesk Queries are attended to timeously and is satisfactorily resolved.

Role Description:

To provide assistance to the line Manager


Strong communication skills and understanding of Systems


Assist with helpdesk queries and ensure that they are resolved within turnaround time


Anticipate user needs and act proactively with the Systems Manager


Use your own Initiative and provide recommendations and solutions


Maintain, improve and share technical knowledge and resources with the team


Effectively ease the pressure from Managers and Consultants


Use of analytical and logical reasoning in resolving queries


Assisting with projects for UDMS


Conforming to the operating procedures at all times


Establish and maintain respectful, positive, confident, and effective communication and relationships


Understanding of the Industry & it's Products and bringing any discrepancies to the attention of management


Build and maintain strong working relationships with your colleagues


Proactively get involved and recommend improvements in processes


Proactively get involved to assist where needed in the team and company as a whole


Ongoing communication with your manager on the status of work and any challenges you may experience


Responsible for your own knowledge and growth through the various learning and development channels available

Requirements

Grade 12 (essential)


Exposure to the Travel/Tourism Industry


A Good knowledge of travel products (Accommodation, Transport, Restaurants, Entrance Fees, Guides) within Southern and East Africa


Understanding on negotiating contracts pertaining to the above would be an advantage


Must be fluent in English (spoken and written)


Must be experienced on Office 365 (Word, Excel, Power Point)


Understanding of social media, Facebook, Instagram & pushing notifications


Experience in UDMS Beneficial


Experience with FRESH CRM an advantage

Benefits

Cost to Company Package which includes a provident fund & Risk Benefits