Job Description

RESPONSIBILITIES

Administration

Produce, update and provide best practice administrative support to the team and external partners.

Ensure effective management of Channel Manager Diary.

• Maintain records of the birthday calendar for Internal teams and external partners.
• Ensure Broker Code and VDN maintenance.
• Log technical issues on behalf of internal and external partners.
• Review campaign management, draw reports, analyse data and trends and regularly report to the channel manager.
• Ensure Travel arrangements (Car Hire, Accommodation and Flights) are completed.
• Assist Human Resources with quality assurance of staff lists, data verification, and leave management.
• Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.

Document Preparation

• Prepare routine letters, memoranda, reports and similar documents following detailed instruction.
• This is likely to involve using the full range of functions within standard office software.
• Ensure the accuracy of team and Dealer Partner reporting.
• Ensure completion of documentation is done timeously.
• Assist and support channel manager with the preparation of presentations.
• Document Management Create a local document management system for an office or department.
• Ensure records are continuously updated and maintained.

Dealer Partner Customer Service

• Provide a quality service to Dealer Partners, while identifying opportunities to secure new business or support retention.
• Ensure Dealer Partners are continuously up to date regarding products and processes in order to drive sales and ensure adherence to business and statutory requirements.
• Enhance Dealer relationships through continuous motivation, support and recognition.
• Provide appropriate and timeous solutions and support to Partner and / or Dealers queries.
• Provide support to both internal teams and Dealer Partnerships.

Customer Relationships Development

• Make calls (by telephone or in person) to allocated customers to develop new relationships and maintain existing ones.
• Act as a first point of contact for resolving queries and complaints.
• Build, maintain and manage existing Dealer relationships, as well as relationships within the department and the TIH Group. Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.
• Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines and work closely with all other parties involved in the event.

Work Scheduling and Allocation

• Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Budgeting & Costing

• Track budgets and report variances to more senior colleagues.
• Responsible for expense governance and control (tracking expenses against a predefined budget).
• Research and process online orders.
• Manage the process of reconciliation regarding the team procurement cards

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Ensure up-to-date industry and market knowledge, as well as internal products, processes is continuously maintained. Support and assist with team development (internal learning and development initiatives) as well as external development activities.

COMPETENCIES

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

Ensures Accountability: Holds self and others accountable to meet commitments.

Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Drives Results: Consistently achieves results, even under tough circumstances.

Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.

Situational Adaptability: Adapts approach and demeanour in real time to match the shifting demands of different situations.

Verbal Communication: Use clear and effective verbal communication skills and provide technical guidance when required to express ideas, request actions and formulate plans.

Computer skills: Must have strong Microsoft Excel, Word and Powerpoint skills

Account/Client Management: Provide technical guidance when required to manage client accounts in a way that provides benefits both for the organisation and its clients.

Planning and Organising: Provide technical guidance when required to plan, organise, prioritise and oversee activities to efficiently meet business objectives. Timekeeping for feedback.

Action Planning: Develop appropriate plans or perform necessary actions based on recommendations and requirements.

Numerical Skills: Use an understanding of numerical concepts to perform mathematical operations with guidance.

EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Secretarial and/or Administrative Qualification (Advantageous)

EXPERIENCE

• 2 to 3 years work experience in a marketing/sales/administration related role (Essential)
• Experience in related industry (banking / financial / insurance / business services) (Advantageous)

Telesure Investment Holdings