Team Lead: Itsm Operations
Cape Town, Western Cape, South Africa
Job Description
Our client in the petrochemical industry is looking for a Team Lead: ITSM OperationsKey Responsibilities
- Provide input to and implement approved IT service management strategies by managing and updating a business relevant IT service portfolio
- Develop ITSM tactical plans and standards and policies in support of the ITSM strategy
- Contribute to and socialise a customer-facing service catalogue.
- Track service availability trends and providing insights to proactively improve service delivery
- Align delivery on SLAs according to defined ITSM roles and responsibilities and procedures including third-party suppliers/vendors
- IT Service Management Operations team including IT service desk and desktop
- support capabilities in providing services to end users
- Effectively provide IT customers with standard services within SLA such as systems access and IT equipment
- 12 Months contract
- Hybrid
- 8 years' experience managing IT support, services, and key processes including incident, change, service request and major-incident management.
- Experience with vendor management, including demonstrated success in conducting
- RFPs and vendor service transitions.
- Experience leading technology change and deployments.
- Awareness of workplace analytics tools
- Contract
- Hybrid
- Cape Town, South Africa
- Mid-Senior level
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Job Detail
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Job IdJD1340630
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned