Team Lead: Itsm Operations
Johannesburg, Gauteng, South Africa
Job Description
To lead the business/customer facing IT service management operations team by providing IT products and services to the clients end users across the organisation, enabled by effective technology, data, processes and practices to deliver excellent services to business customers.Experience
- 8 years experience managing IT support, services, and key processes including incident, change, service request and major-incident management,
- Experience with vendor management, including demonstrated success in conducting RFP''s and vendor service transitions.
- Experience leading technology change and deployment.
- Awareness of workplace analytics tools
- Knowledge and experience of IT functions & domains (architecture, cybersecurity, application management, infrastructure)
- Proven financial management skills with operational budget tasks
- Experience in strategic technology planning and policy development
- NQF Level 7 (Degree in IT or related field)
- ITIL Best Practice Certification
- IT or relevant postgrad qualification
- Certifications in leadership and management
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Job Detail
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Job IdJD1338914
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned