Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2/3 days of working from home per week.This role will support North American hours.

• Responsible for coaching and developing team members in all areas of performance including, but not limited to, metrics and behaviors related to the client/applicant experience.
• Communicate daily with the operations manager to provide a clear view to the US team of the progress and activities of the Durst Screening Team.
• Serve as primary contact for team member questions.
• Serve as primary contact for client escalations.
• High attention to detail - this team serves a client with high demands for accuracy and quality.
• Relentless attention to workflow; ensuring standards are consistently met for turnaround time.
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently.
• Train team members; facilitate new hire and ongoing training sessions
• This role requires some weekend work (time off will be scheduled during the week when weekend work is required, approximately once every 3-4 weeks).

Were obsessed with making this the best job youve ever had!We want our teams to love working here, so weve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know the and can get in the way of meeting remarkable candidates, so please dont hesitate to apply xe2x80x94 wed love to hear from you!As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI Software