Job Description

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.QualificationsMinimum Qualifications

• National Diploma (NQF6 FAIS recognized qualification)

• 3-4 years experience in branch processes, products and systems with sound understanding of bank policies.
• Experience in the application of coaching techniques would be beneficial, as part of having led a team

• Challenging Ideas
• Directing People
• Understanding People
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Producing Output
• Articulating Information & Providing Insights

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Standard Bank