Job Description

Advert reference:

uj_001855

Advert status:

Online

Apply by:

14 March 2025

Position Summary

Industry:

Education & Training

Job category:

Education and Training

Campus:

Auckland Park Kingsway Campus

Contract:

Permanent

Remuneration:

Market related

EE position:

EE

Level:

Skilled

Introduction

The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ's mission is "To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge." The University is guided by the vision of building "An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future"

Job description

The Information Communication Systems (ICS) Division is the central Information Technology Services division of the University of Johannesburg tasked with Planning, Implementation and Support of core IT systems within the university. ICS is driven by a vision to be an IT services provider of choice for all of UJ's communities and a credible partner in the delivery of the university's strategic goals.

Embedded in ICS's vision is a mission to make sound IT investment decisions that are aligned to the university's strategic direction, provide leadership in the effective and efficient use of IT within UJ, ensure a reliable and secure IT service across all UJ's campuses while maintaining a motivated and highly skilled workforce that is able to address UJ's current and future IT needs.

Responsibilities:

Support and Maintenance:

Supervise and manage an AV support team in a high volume Shared Service unit to achieve operational outcomes. Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks. Supervise repairs and routine cleaning of AV equipment. Troubleshoot and resolve AV system problems in all venues. Ensure adherence and enforcement to the Incident and Service Request processes. Ensure adherence to the SLA for Incidents and Service Requests. Ensure that AV hardware is installed and maintained according to project schedules and operational timelines. Ensure implementation and maintenance of AV solutions. Identification ofUJ venues that require AV upgrades and installation. Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues. Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance. To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.

Conduct General Administration:

Ensure the safekeeping of AV equipment in venues. Maintain an asset register in the respective lecture venues on campus. Train End Users on AV technologies in UJ venues. Training and mentoring of Interns and Student Assistants. Compile Instructional AV user guides. Assist with compilation of the AV asset register. Ensure asset control by tracking asset distribution accurately. Conduct assessments of venues recently upgraded and provide required sign-offs. Conduct Ven AV Equipment Audits (weekly, monthly, quarterly and class readiness). Collaborate with ICS teams to ensure AV Service Delivery. Attending Campus Operational engagements. Keeping up-to-date technically and applying new knowledge to your job.

People Management:

Effective human resource management. Supervise the AV support maintenance team. Hold regular team meetings with team. Train AV support staff in the usage and maintenance of AV equipment. Monitor and control overtime expenditure.

Minimum requirements

Diploma/Certificate (NQF 6) with 2 to 3 years' job related experience AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials) Valid driver's licence

Experience:

3 to 5 years' Support of AV equipment in a higher education environment 3 to 5 years' Team supervision 2 years' Customer Service experience

Knowledge of:

Audio Visual systems repairs and maintenance Audio Visual equipment design, installation, configuration, setup and operation IT to AV hardware integration and AV programming Application of schedules and how to interpret it Occupational Health and Safety

Competencies and Behavioural Attributes:

Ability to manage staff Ability to manage time and resources Ability to communicate clearly and efficiently to people on various levels Ability to handle conflict efficiently Ability to compile schedules for staff members Ability to persist with tasks until completion Ability to write and compile AV reports for projects and operations Ability to train new AVS staff and users of AV equipment

Recommendations:

A Electronics Certificate Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA) Crestron: Systems D, Control Systems Programming Any other AV systems maintenance qualification will be considered Team Lead or Supervisory Experience

Working Hours:

Weekdays Campus SWC Morning: 07:00 - 15:30 Afternoon/Evening: 14:00 - 22:00 Weekends and Public Holidays: 07:00 - 13:00

Enquiries:

Enquiries regarding the job content:

Ms Nthabiseng Segole on Tel: (011) 559 2396

Enquiries regarding remuneration & benefits:

Ms Chandni Hira (HCM Business Partner) on Tel: (011) 559 4439


Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. Please also attach the following: a copy of your highest academic qualification, proof of registration with professional bodies you might belong to and if applying for an academic position, a list of accredited research output and/ or a portfolio of your creative output.


If you require technical support / assistance on the UJ e-recruitment website, please contact our service provider PNET on the following contact details:

0861 227337/010 140 3099

or email ujsupport@pnet.co.za.


Candidates may be subjected to appropriate psychometric testing and other selection instruments.

In conjunction to merit on the basis of qualifications, experience and proven achievements the University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.

As necessitated by operational requirements the University reserves the right not to make an appointment to positions advertised. If you have not received a response from the University within 8 weeks of the closing date, you should assume that your application has been unsuccessful.