Team Leader: It Support

Mpumalanga, South Africa

TWK Agri has the following vacancy available: Team Leader: IT Support within the IT division at Piet Retief, Mpumalanga.Responsibilities and Duties:

Lead and manage the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
Prioritise and coordinate team workload for efficient resource use
Oversee and ensure timely resolution of technical issues, ensuring service level agreements (SLAs) are met
Troubleshoot complex technical issues and develop a knowledge base of common problems and solutions
Communicate with upper management and other departments to report on team performance and improvements

Qualifications and Skills:

Matric / Grade 12
A+ and N+ Certifications
Valid Code B drivers license and passport
Minimum 2 years' IT support experience
Strong troubleshooting skills in Windows, printers, networks, and hardware/software
Excellent interpersonal skills and the ability to meet deadlines
Goal-oriented and driven to deliver results

*The company can expire job advert at any time at their own discretion.

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