Job Description

Job Purpose:To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsourced to independent external debt collectors and internal Debt Recovery Administrative AgentsJob Outputs:

• Monitor agents' performance and productivity.
• Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency.
• Ensure that accounts written off are handed over to external debt collectors as per policy.
• Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements.
• Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act.
• Relationships with external debt collectors and appointed attorneys are established (Ext)
• Reduction of legal capital at risk within our attorney's control
• Monitor payment allocation of direct bank deposits received from attorneys. Members and EDC's
• Effective processing write offs as per policy.
• Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio.
• Validate motivations for accuracy before escalation for reduced settlements.
• Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads.
• Monitor and report on attorney portfolio performance
• Retract and relocate case files from non-performing attorneys.
• Monitor and report on off balance sheet recoveries for attorney post judgment.
• Identify continuous improvement initiatives to reduce capital at risk and increase collections.
• Motivate opposition defended matters in line with delegation of authority.
• Prepare response to escalated complaints received from members or regulatory bodies.
• Assist with establishment of a panel of external debt collectors to assist with the legal collections process.
• Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements.
• Annual renewal of SLA's
• Abandoned inbound call rate of less than 25% is achieved.
• Report on inbound and outbound call volumes
• Ensure 80% average staffing at all times.
• Debit order, debi check, Owzo monitoring and reporting.
• Approve ad hoc debt arrangements in line with service level agreements.
• Liaise and communicate relevant information in writing and verbally to the collections business unit and Extenal attorneys or EDC's.
• Expedite summons, judgment and warrants on off balance portfolio.
• Improved capability for the recovery of amounts written-off as irrecoverable.
• Maintain internal and external relationships including members, colleagues, and management.
• Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a high-performance culture.
• Manage team's performance.
• Training and development of team members
• Manage attorneys' performance in line with SLA and yearly targets.
• Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
• Provide input to the department's budget.
• Ensure timeous payment of attorneys and EDCs with proper controls in the approval process

Qualifications:

• Grade 12 with Mathematics and Accounting
• Diploma in Credit Management / Finance/ Strategic Management or related
• Credit Management or Debt Collection qualification is an advantage.
• Valid driver's licence (essential/minimum

Experience:

• 2 years' operational experience Debt collection experience
• 2 years' operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience
• 2 years operational experience in legal collections process

Knowledge and Skills:

• NCA and Relevant Legislative knowledge, Financial Acumen Communication skills

Analytical, Interpersonal, Communication, Negotiation and Proficiency in MS Office applications, Excellent communication skills * Assertiveness and negotiation skills

• Code 8 drivers' license (Manual)
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• People management and development skills

iMasFinance