Job Description

About Quantanite:
Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients.Position Available:
Team Leader (6 MONTHS CONTRACT)Your Role at Quantanite:
As a Team Leader, you will play a pivotal role in leading and managing a team of Customer Service Agents, ensuring exceptional service delivery and operational efficiency. You will be responsible for guiding your team to meet performance targets, providing support, and handling escalations to maintain high customer satisfaction.Key Responsibilities:

• Lead daily team meetings and manage attendance records.
• Conduct return-to-work interviews and liaise with the Call Centre Manager (CCM) for daily stats feedback.
• Prepare and manage daily dashboards and performance reports.
• Provide hourly updates to the CCM and handle customer escalations.
• Facilitate QA calls and coaching sessions for the team.
• Ensure compliance with security and GDPR standards.
• Address and escalate customer or client issues as needed.
• Handle ad hoc tasks, co-evaluations, and supervisor briefings.

What We're Looking For:

• Team Leader with 2-5 years of experience in a customer service environment.
• Proficiency in G-Suite and strong written and verbal communication skills.
• A Bachelors Degree in Business or a related field is ideal but not mandatory.

Why Join Quantanite?

• Advance your career within our dynamic campaigns.
• Lead and inspire a team dedicated to exceptional customer service.
• Gain valuable experience and skills in a leadership role.
• Be part of a global company leading in innovation and client service.
• Work in a collaborative environment that values teamwork and creativity.

How to Apply:
If you believe you have what it takes to be our next Team Leader, we encourage you to apply. Please submit your updated resume and a brief cover letter highlighting your suitability for the role to the advert on Bamboo under Secondment Team Leader by [specific deadline].We value the talent within our team and are committed to your professional growth and development. Don't miss this opportunity to step up and make a significant impact!Quantanite is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Quantanite