Job Description

APPLY TO OUR CSR TEAM LEADER ROLE AT MANGO5!The Customer Service Representative (CSR) Team Supervisor - German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team, and ensure performance standards are consistently met. This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.Key Responsibilities:

• Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
• Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
• Performance Management: Conduct regular performance evaluations, providing constructive feedback to help team members grow and improve.
• Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
• Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
• Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.

Requirements:

• Language Skills: Fluent in both German and English.
• Experience: Prior experience in a customer service leadership or supervisory role, preferably in a call center environment.

Skills:

• Strong leadership and communication skills.
• Ability to manage escalated customer issues with professionalism and empathy.
• Excellent organizational and problem-solving abilities.
• Strong focus on driving team success and achieving performance metrics.

Working Hours:

• Monday to Friday: 08:00 - 19:00
• Saturday: 10:00 - 14:00

Employee Benefits: AFTER 3 MONTHS OF EMPLOYMENT

• Medical Insurance
• Home and Trauma Assist: Access emergency support and assistance services.
• LMS: Gain access to our learning platform for personal and professional growth.

Why Join Us?At Mango5, we value excellence, leadership, and growth. If you're passionate about leading a team and ensuring exceptional customer service, this is the perfect role for you. We offer a dynamic and supportive work environment with opportunities for career advancement.Apply Now:Submit your detailed CV today to be considered! Due to the high volume of applications, if you meet our criteria but dont hear back within two weeks, we will retain your CV for future opportunities.

Mango5