Job Description

My client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing teamThe role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.How you will contributePromote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
Support and coordinate the opening and closing of the store as the Manager on Duty
Lead the store morning briefings as and when required, delivering key business communication and daily objectives
Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele
Full utilization of various clienteling tools available to activate, retain and grow personal client base
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
Lead the shop floor, actively selling and role modelling the selling ceremony
Manage and resolve customer issues providing solutions that are commercially sound and acceptable clients whilst delighting and retaining the clients
Monitor performance of the categories assignment and proactively propose action plans to reach targets
Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the policies and standards are upheld and executed consistently
Any other ad hoc duties as required by your managerWho you areStudies in Business Management/Retail Management desirable
Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
Strong analytical and problem-solving skills
Commercial awareness
Experience in management of a small team
Exceptional written and verbal communication skills
Passionate in developing and furthering a career within the luxury fashion industry

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