Job Description

Team Manager - Luxury Retail SandtonMy client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing team
The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.How you will contribute

• Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
• Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
• Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
• Support and coordinate the opening and closing of the store as the Manager on Duty
• Lead the store morning briefings as and when required, delivering key business communication and daily objectives
• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
• Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele
• Full utilization of various clienteling tools available to activate, retain and grow personal client base
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
• Lead the shop floor, actively selling and role modelling the selling ceremony
• Manage and resolve customer issues providing solutions that are commercially sound and acceptable clients whilst delighting and retaining the clients
• Monitor performance of the categories assignment and proactively propose action plans to reach targets
• Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
• Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
• Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
• Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the policies and standards are upheld and executed consistently
• Any other ad hoc duties as required by your manager

• Studies in Business Management/Retail Management desirable
• Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
• Strong analytical and problem-solving skills
• Commercial awareness
• Experience in management of a small team
• Exceptional written and verbal communication skills
• Passionate in developing and furthering a career within the luxury fashion industry

Service Solutions