Job Description

Job Title: Team Member: Debt Collections X2Position Reports to: Ops Manager: Debt ManagementDivision: Taxpayer Engagement-WCLocation: Cape Town, P166Advert Closing Date: 27 February 2025About the PositionSARS is looking for dynamic, energetic results oriented, self-directed person, to join the collection of outstanding debt & returns and management of the debt book allocated to them to protect the economy of South Africa. The candidates must have knowledge of the SARS systems, good communication skills, both verbal and written, goal and target driven. Integrity is key to the organisation.Job PurposeTo process allocated outstanding debt and outstanding returns cases in line with standard operating procedures to achieve continuous enhanced service delivery.Education and ExperienceMinimum Qualification & Experience RequiredRelevant Higher Certificate (NQF 5) AND a minimum of 2 years' experience in a Debt Management environment#AlternativeSenior Certificate (NQF 4) with a minimum of 3 years' experience in a Debt Management environmentJob Outputs:Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Accountability
• Attention to Detail
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency Improvement
• Execute, Implement, and Follow-Through
• Functional Policies and Procedures
• Negotiation Skills
• Reporting
• Standard operating procedure compliance
• Tax Knowledge
• Verbal Communication

Compliance Competency

• Security Clearance: GOC Confidential

Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service