Job Description

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Team Members: Helpdesk and self-service Durban kiosk

Job Grade: P11

Ref No.: T920011 & T920012

Location: Durban

Job Type: 3 years fixed term contract

Job Purpose

:

To provide guidance and assistance to clients visiting the customer service centres and to resolve queries.

Key performance areas

To provide guidance and assistance to customers visiting the service Centre; To make input into operating policies, procedures and guidelines; To receive and resolve customer queries; To report on performance and identify and escalate performance constraints and any risks;




Applicants may, as a step in the recruitment process, be subjected to competency assessment. In addition, the successful candidate must be prepared to undergo a process of security clearance prior to appointment.



Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).



It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.



CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representation in accordance with the approved employment equity plan.



Feedback will only be given to shortlisted candidates.



CIPC reserves the right not to fill an advertised position. For further details regarding these positions please click on the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office by dialing : 087 743 7074, 7075 or 087 260 1554



Closing date:

31 March 2025

Required Minimum Education / Training

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in in Public Administration/Public Management/ Marketing. Experience on working on kiosk space or exhibition will be an added advantage.

Required Minimum Experience

* 3-5 years' Customer services experience.