Job Description

Business unit, Department, Reporting

Buisness Unit:

CPS

Department:

Field Services Core Description

Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client's needs Key Deliverables / Primary Functions

Remotely investigating technical issues for the client and providing resolution.

Following up on all outstanding queries timeously as per the SLA per client.

Redirecting any problems or incidents that may occur to the correct resource.

Identifying and escalating recurring problems and situations to both the management team.

Tracking and routing logged problems and requests.

Updating resolved incidents on the call logging system.

Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients. Core Functional Skills & Capabilities ICT Knowledge Technology Consulting Problem solving Communication Customer Focus Core Behavioural Competencies Deciding & Initiating Action Working with people Delivering Results & Meeting customer expectations Applying expertise & Technology Culture Match Job Match Minimum Qualifications OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications Applicable industry certification will be an advantage CompTIA A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Client Based Position Billable