Tech Officer: Customer Engineer (fs)

Brackenfell, Cape Town, South Africa
Business Connexion
65 Current Jobs Openings
Apply On Company Site

Job Description


Business unit, Department, ReportingBusiness UnitCloud Platform Solutions
Department Field Services
Job gradeOP1Core DescriptionTo provide technical support for incidents arising from the hardware deployed in the stores.Key Deliverables / Primary Functions

  • For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution 'first time' without 'return trips'. For Installation resources, actively be involved in all 'first-time' installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
  • Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
  • Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
  • Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
  • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
  • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
  • Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & CapabilitiesCustomer FocusICT KnowledgeProblem solvingTechnology ConsultingTeamworkCore Behavioural CompetenciesJob MatchCulture MatchApplying expertise & TechnologyDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience2 years' experienceCertificationsCompTIA A+A+Linux Certification (CompTIA Linux, LPIC)Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlLevel of Engagement : Internal and external clientsSpecial Requirements / Employment ConditionRequired to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsClient RoamingBillable

Business Connexion

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1372246
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brackenfell, Cape Town, South Africa
  • Education
    Not mentioned
 
 
Jobs by Function
Popular Job Skills
Popular Industries
Popular Cities
Jobseekers
Employers
Home | About Us | Partners | Terms & Conditions | Privacy Policy | Help and FAQ | Contact Us
All rights reserved © 2024 .