Tech Officer: Jnr Customer Engineer (fs)

Gauteng, South Africa
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Job Description


Business unit, Department, ReportingBusiness Unit: CPSDepartment: Field ServicesReports to: Ops Manager: Onsite Operations (M/S6)Core DescriptionProvision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.Key Deliverables / Primary Functions

  • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
  • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
  • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
  • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
  • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
  • Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
  • Diligently drive SLA
Core Functional Skills & CapabilitiesICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural CompetenciesWorking with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperienceMinimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail EnvironmentCertificationsCOMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionRequired to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsClient RoamingBillable

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Job Detail

  • Job Id
    JD1400444
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned
 
 
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