Job Description

Business unit, Department, Reporting

Business Unit:

CPS

Department:

Field Services

Reports to:

Ops Manager: Onsite Operations (M/S6) Core Description

Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients. Key Deliverables / Primary Functions

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)

Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis

Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements

Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.

Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards

Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Diligently drive SLA Core Functional Skills & Capabilities ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork Core Behavioural Competencies Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming Billable