Job Description

Business unit, Department, ReportingBusiness Unit Cloud Platform Solutions
Department EIS
Job grade OP2Core DescriptionUnder general supervision, responsible for administration, maintenance and modification of Backup application and infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on backup systems to customers and field service engineers.Key Deliverables / Primary Functions

• Install, maintain, update, and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Backup Appliances and Backup Storage.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues
• Design moderately complex programs and program modifications from supplied specifications, using agreed standards and tools, to achieve a well-engineered result.
• Document all work including test results in accordance with agreed standards, methods, and procedures in a clear and concise manner.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
• Timeously responds to instructions or follows agreed plans to successfully install or remove software, using supplied installation instructions and tools in alignment with agreed standards, including where appropriate those for electrical work

Core Functional Skills & CapabilitiesTroubleshootingICT KnowledgeAttention to detailInfrastructure TechnologyProblem solvingCore Behavioural CompetenciesJob MatchCoping with pressures & setbacksDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleDeciding & Initiating ActionMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience2 years' System Engineering experience in ICT Backup EnvironmentCertificationsProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 0
Level of Engagement Clients, senior level specialistsSpecial Requirements / Employment ConditionAbility to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerNon-BillableBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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