Job Description

Business unit, Department, Reporting

Business Unit

Converged Communications

Department

Network Solutions:

Tier 3 Support

Reports To

Manager:

Service Operations

Grade

OP1 Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports. Key Deliverables / Primary Functions

Manage change, constantly reviewing design and responding to optimisation changes

Monitor and control the network to ensure its?day to day?stability

Manage problems and assist with support functions

Contribute to the research and assessment of new technologies as well as customer needs

Monitor service levels and contribute to the development of standards and specifications

Test systems and keep records of technical details on network design, implementation plans and capital projects

Support users and support staff

Attend to IMACD's (Installation, Modification, Addition, Change, Delete)

Provide network administration and support

Integrate systems Core Functional Skills & Capabilities Customer Service ICT Knowledge Infrastructure Development& Support Process Orientation Result Orientation Problem solving Core Behavioural Competencies Culture Match Job Match Delivering Results & Meeting customer expectations Adhering to principles and values Working with people Following instructions & procedures Coping with pressures & setbacks Applying expertise & Technology Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage NQF 6: 3 year Degree/ Diploma/ National Diploma Experience

2 years relevant experience; experience in CISCO

Networking preferred Certifications CCNA CISCO Relevant Certification will be an advantage Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

Internal and external stakeholders Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker Revenue Generating Billable