Job Description

Business unit, Department, ReportingBusiness Unit Client Operations
Department Enterprise Infrastructure Solutions
Reporting ManagerCore DescriptionUnder general supervision, responsible for installation and modification of IT infrastructure. Operates closely with senior storage engineer to determine requirements and resolve problems. Co-operates with senior support personnel on customer requirements and needsKey Deliverables / Primary Functions

• Install, maintain, update, and administer Storage and SAN software.
• Performs storage changes using Change management process and ensures all storage and SAN processes are properly run and managed.
• Diagnose Storage and SAN platform issues and troubleshoot Storage environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Storage Appliances, and SAN devices.
• Perform analysis of storage and SAN infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing storage and SAN , policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including reports, SLA, Job status, Capacity, etc.
• Documents operational best practices processes and procedures related to the Storage and SAN environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & KnowledgeTroubleshootingICT KnowledgeAttention to detailInfrastructure TechnologyProblem solvingCore Behavioural CompetenciesDeciding & Initiating ActionDelivering Results & Meeting customer expectationsCoping with pressures & setbacksWorking with peopleFollowing instructions & proceduresMinimum QualificationsNQF 4: Grade 12 National DiplomaRelevant IT certificationAdditional Education -Preferred /AdvantageExperience2 years' system engineering experience with storage in an ICT environment.CertificationsVMWarePreferred/Advantageous Certifications:Certification in Microsoft Windows and Linux.Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlTechnical/OperationalSpecial Requirements / Employment ConditionAbility to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerBillable

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