Job Description

Business unit, Department, ReportingBusiness Unit: CPSDepartment: EISReports to: Manager - Backup and StorageCore DescriptionInstall, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projectsKey Deliverables / Primary Functions

• Drives continuous service improvement and optimisation of the operational landscape
• Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents
• Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability
• Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Review and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews and risk identification and mitigation
• Participate in and assist in defining thresholds for monitoring, alerting and support
• Identify operational trends through analysis to proactively manage client environments
• Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.
• Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery
• Support and mentor junior team members to ensure skills improvement
• Standby and Afterhours support to ensure adherence to contract SLA

Core Functional Skills & CapabilitiesTechnical Report writingTroubleshootingTeamworkCustomer FocusICT KnowledgeCore Behavioural CompetenciesApplying expertise & TechnologyDelivering Results & Meeting customer expectationsDeciding & Initiating ActionFollowing instructions & proceduresWorking with peopleCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.CertificationsITILIBM Spectrum ProtectVMWareMicrosoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)Linux Certification (CompTIA Linux, LPIC)Cloud certification (AWS, GCP or Azure) preferredVEEAMCommvault Certification Engineer level required (Certified Expert preferred)Python and or PowerShell (experience advantageous)NetBackupProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredRequired to be available 24/7Workplace / Physical RequirementsHybrid Remote WorkerBillableRevenue GeneratingBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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