Tech Officer: Systems Engineer (outsource) Western Cape, Cape Town

Cape Town, Western Cape, South Africa
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Job Description


Business unit, Department, ReportingBusiness Unit Operate
Department PaaS and SaaS
Job grade/level OP1Core DescriptionResponsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end systemKey Deliverables / Primary Functions

  • Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
  • Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
  • Assist with project delivery.
  • Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
  • Assist colleagues and contribute to the quality and values
  • Drive a proactive culture to reduce common causes of operational problems.
  • Understand the requirements of being part of a 24x7 on-call operation
  • Operates closely with associated infrastructure service teams to meet SLA's and resolve problems
  • 1st and 2nd level operational support
  • Back-End infrastructure applications support
Core Functional Skills & CapabilitiesRisk ManagementInfrastructure TechnologyICT KnowledgeCustomer OrientationCustomer ServiceCore Behavioural CompetenciesJob MatchApplying expertise & TechnologyWorking with peopleFollowing instructions & proceduresDelivering Results & Meeting customer expectationsDeciding & Initiating ActionMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience2 years' IT support experienceCertificationsProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 0
Level of Engagement Engagement will all levels within the organisation, internal and external to the business.Special Requirements / Employment ConditionWorkplace / Physical RequirementsHybrid Remote WorkerBillable

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Job Detail

  • Job Id
    JD1363773
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned
 
 
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