Job Description

Business unit, Department, Reporting

Business Unit:

CPS

Department:

EIS

Reports to:

Manager - Backup and Storage Core Description

Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects Key Deliverables / Primary Functions

Drives continuous service improvement and optimisation of the operational landscape

Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents

Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability

Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,

Review and maintain technical infrastructure standards & procedure.

Evaluate operational compliance and assist in audit reviews and risk identification and mitigation

Participate in and assist in defining thresholds for monitoring, alerting and support

Identify operational trends through analysis to proactively manage client environments

Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.

Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery

Support and mentor junior team members to ensure skills improvement

Standby and Afterhours support to ensure adherence to contract SLA Core Functional Skills & Capabilities Technical Report writing Troubleshooting Teamwork Customer Focus ICT Knowledge Core Behavioural Competencies Applying expertise & Technology Delivering Results & Meeting customer expectations Deciding & Initiating Action Following instructions & procedures Working with people Culture Match Job Match Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications. Certifications ITIL IBM Spectrum Protect VMWare Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD) Linux Certification (CompTIA Linux, LPIC) Cloud certification (AWS, GCP or Azure) preferred VEEAM Commvault Certification Engineer level required (Certified Expert preferred) Python and or PowerShell (experience advantageous) NetBackup Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers license Ability to work extended /long hours as and when required Required to be available 24/7 Workplace / Physical Requirements Hybrid Remote Worker Billable Revenue Generating