Tech Officer: Technical Support

Brackenfell, Cape Town, South Africa
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Job Description


Business unit, Department, ReportingBusiness Unit: CPSDepartment: Field ServicesReports to: Ops Manager: Onsite Operations (M/S6)Core DescriptionResponsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applicationsKey Deliverables / Primary Functions

  • Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
  • Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
  • Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
  • Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
  • Maintaining good client relations.
  • Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & CapabilitiesICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural CompetenciesWorking with peopleFollowing instructions & proceduresAchieving personal work goals & objectivesApplying expertise & TechnologyDelivering Results & Meeting customer expectationsCulture MatchJob MatchMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperienceMinimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail EnvironmentCertificationsMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsFull-time Client Based PositionRevenue GeneratingBillable

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Job Detail

  • Job Id
    JD1368631
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brackenfell, Cape Town, South Africa
  • Education
    Not mentioned
 
 
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