Job Description

Business unit, Department, Reporting

Business Unit

CPS

Department

Field Services

Reports To

Team Leader:

Workshop / Ops Specialist: Workshop

Grade

OP1 Core Description

Responsible for maintenance repairs and refurbishment of point of sale devices, including desktops, monitors, printers, scanners, etc. Ensure that daily productivity targets are met consistently by identifying, and executing, cost effective repair methods. Perform proper troubleshooting and repairs to mitigate the number of reopened calls Key Deliverables / Primary Functions

Complete hardware repairs, to component level. Utilise tools and instrumentation, including sophisticated Hi-Tech electronic instruments, in the actioning of repairs and quality assurance. Setup test jigs for the purpose Quality Assurance (QA) testing. Test repaired units, as well as compile quality control documentation for the repaired items. Capture the details of the hardware repairs completed on the Navision System. Assist with the technical preparedness of field resources through the provision of Basic Repairs Training, as well as conducting training with new Workshop resources.

Core Functional Skills & Capabilities ICT Knowledge Technology Consulting Analytical and Problem Solving Customer Focus Technical Report writing Core Behavioural Competencies Applying expertise & Technology Culture Match Job Match Following instructions & procedures Delivering Results & Meeting customer expectations Working with people Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

Minimum 2-years' experience in repairing and testing hardware and software applications. Certifications CompTIA A + MCSA MCSE Certification in Microsoft Windows and Linux. Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Electronics Certification Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

Engagement with all levels internal to the Business Unit Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Office Based position.