Job Description

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. Whats more, were achieving it in a company that were in control of. In an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, were uniquely placed to do this and to grow a strong, successful business.This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.About the role

• This is an CDTO-4 role designed to drive Digital & Technology enabled business growth and winning in markets.
• He/She ensures objectives are achieved in line with the agreed (BU) market objectives. The role is responsible for the provision of Digital & Tech products adoption, IT delivery, digital transformation, and innovation to the Markets (and/or BU).
• He/she will also be responsible to ensure that required funding for all global and local Tech deliveries are clearly identified, aligned, and approved as per Global Tech WOW.

Key responsibilitiesTactical partnering and stakeholder management.

• Work closely with market commercial (Marketing, ComEx, Sales), QSC and R&D departments (mainly but not exclusive LT-1 & below) to understand and ensure market requirements, expectations and opportunities are identified, prioritized, and align to Digital & Tech Strategies.
• Drive data & analytics agenda (esp. of the BU) and manage digital initiatives end to end.
• Work with Digital & Tech Global Team and manage, plan and bring harmonization across Global Digital & Tech systems and platforms to ensure the successful and on-time deployment for all Digital & Tech projects within market.
• Ensure Digital & Tech budget and funding is clearly defined to request endorsement by all stakeholders at the right level.

Portfolio Management & Delivery

• Very conversant with Agile (incl. Haleon Amplify) and Project/Product Management methodologies
• Ability to articulate and assess impact of projects on Digital & Tech BU portfolio composition (project size & timeline, interdependencies)
• Follow global Digital & Tech portfolio and standard to define problem statement and involve proper Digital & Tech and non-Digital & Tech stakeholders, external partners (national & Haleon-wide) to deliver Business Case, control budget and ensure successful project delivery.
• Initiate standardized Global project management portfolio including resource, budget, finance, delivery outcome, document retention etc. applied entire Global Digital & Tech team delivery.
• A successful candidate will be firstly business orientated with deep business process knowledge of at least one of the following: Gross to Net, ERP, A&P / Overheads Management, B2B or B2C Marketing Technologies, Customer and Product Master Data, Order to Cash, BI and Analytics or Project Management. Deep business understanding and acumen to switch between different functions and business as well as proactively connect these business domains is expected from this role.

Business understanding, Impact and Process analysis.

• Analyse, define and document detailed process workflows through user interviews, facilitated workshops and expert engagement. Develop a clear understanding of the core entities and accountabilities within the process.
• Understand the agile principles and product mindset for the organization. Ability to demonstrate & transfer agile principles to the BU organization to upskill BU functions.
• Understand the business priorities and objectives impacting the business process in parallel with understanding the limitations and gaps of the current environment.

Service management & Delivery

• Ensure Customer Satisfaction is regularly measured, analyzed, necessary corrective actions and improvement actions are taken in the area like CTOs Service level and resourcing.
• Channel to BU Tech Head serious escalation in BU/Market/Global in scope and ensure appropriate Digital & Tech response to crisis situations like unavailability of a critical system, data loss etc.
• Initiate and define third party service level agreement, measurement on quality and apply centralized service management platform ServiceNow to improve service management efficiency and standardization.
• Conceptualize and plan execution and/or execute BU-specific Tech Service Assurance Measurements in line with BU Tech Head to cover BU-specific areas of tech service improvements.

Quality, Risk & Compliance

• Work closely with TSR/CSL to define and implement info security governance process, SOPs, and procedures, and drive Global BU all departments on risk management and action tracking.
• Support TSR/CSL to ensure MLPS certified for all critical and PI related applications/platforms etc. Manage Haleon and brand websites ICP.PSB certifications, work closely with TSR, legal, Compliance, GA teams etc. to respond PSB inspection or internal/external audit etc.
• Ability to identify and proactively manage BU-specific Digital & Tech relates risks according to the Global Digital & Tech standards.

Qualifications and skillsEssential

• Bachelors Degree Information Digital & Technology, Computer Sciences, Business Administration or similar
• 5+ years above work experience in area of Digital & Tech and Digital & Tech Management; ideally within CPG or FMCG industry), experienced in managing all IT related areas with leading a team in MNC companies

Preferred

• Bachelor degree or above
• Ideally within CPG or FMCG industry), experienced in managing all IT related areas with leading a team in MNC companies
• Experienced in managing all IT related areas with leading a team in MNC companies

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.Diversity, Equity and InclusionAt Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance to all federal and state US Transparency requirements.

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