Job Description

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Working in DA Application Support contributing to customer support and service levels by providing 2nd line business and Technical and Business related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimisations.

• An innovation and inquisitive mind, focused on addressing and solving data and analysis problems
• Perform investigations end to end (both technical and business)
• Perform changes within the Technical Area ie: config, sql queries, groovy scripts etc.
• Perform changes within the Business Strategy Area ie: perform changes within the PCx Studio
• Know the steps that must be taken to investigate / correct application problems
• Confident working in a client facing role. Attend client calls when required to resolve incidents or provide consultancy on client requirements.
• Ability to organize, prioritize, multitask and problem solve to drive results
• Ability to adapt to changes within team and organization.
• Build and maintain client relationships.
• Carry out the extraction, formulation and manipulation of data to address business requirement.
• Ensure quality and accuracy of own work.
• Follow Team procedures and processes

Qualifications

• IT Degree or equivalent standard
• Good SQL knowledge
• Third party software understanding
• ITIL

Additional InformationOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplacesxe2x84xa2 2024 (Fortune Top 25), Great Place To Workxe2x84xa2 in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together

Experian