Job Description

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LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.



LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.



We are looking for a Qualified Technician (Qualified Motor-Mechanic) to join our dynamic and hardworking Authorisations team.

The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner



If you are seeking an exciting and rewarding opportunity, then this is the career journey you've been waiting for.



The successful candidate will report directly to the Technical Call Center Manager.

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Position Overview

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Specific Role Responsibilities

Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental Verifying policy details and supplying dealers with information on request Asses technical information on previous claims Admin duties related to claims and authorisations Maintaining high levels of customer service at all times Liaising with all internal divisions and providing info to necessary parties Scrutinizing of dealer quotes to minimize costs Promote the use of the online system Assisting other teams when the job requires it
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Qualifications and Experience

Grade 12 / Matric Qualified Technician (Mechanic) - not negotiable Minimum of 1 - 2 years Authorisation Call Centre experience(Advantageous) Minimum 2 years Motor Industry experience
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Skills and Personal Attributes

Must have strong mechanical / technical knowledge of vehicles Computer literate (Full MS Office) Excellent telephone skills Multi-tasking Claim administration experience (Advantage) Excellent time management Deadline driven Action orientated Approachable Strong communication skills Customer focused Listening skills Peer relationships Proactive and engaging Negotiating skills Own or reliable transport Attention to detail Confident and assertive Ability to work under pressure Team Player Accuracy Strong analytical skills Criminal and credit clear Reliable or own transport * Own and live up to company values