Job Description

Job ClassificationJob Requisition - 135614
Closing Date - 31 January 2025
Location - Johannesburg
Cluster - Nedbank Wealth - Division - Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented GroupsJob FamilyInsuranceCareer StreamCommercial SupportLeadership PipelineManage OthersFAIS AffectedFAIS Affected - YesJob Purpose

• The end-to-end management and administration of allocated supplier relationships
• The provision of technical assistance / support to RAs in respect of all thing's insurance
• Product and solution design, development, and oversight
• Policy management systems and process management / oversight

Job ResponsibilitiesManagement and administration of suppliers

• Management of suppliers in accordance with the NI Governance framework
• Maximise synergies between NI and approved suppliers
• Arbitration and problem resolution
• Monthly performance and operational reviews (including SLA monitoring)
• Management and oversight of supplier service levels
• Manage supplier governance and oversight audits - primarily relating to insourced activities (Binders, outsourced agreements etc)

Management and administration of the Supplier | Product panel

• Appointment of new suppliers and the addition of new products when required and in accordance with the NI onboarding process's
• Monitor and evaluate panel suppliers and products ensuring that same remains relevant
• Bespoke products and services:
• Product design, development, and implementation and
• Product upgrade, design, and implementation - relates to existing bespoke products and services

Technical support and assistance
Assist / support RAs in terms of:

• Cover structuring and supplier selection
• Complex placements
• Cover / terms / rates negotiations with suppliers

Contract management

• Assistance in structuring new business / renewal presentations
• Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements)

Job Responsibilities ContinueSystems

• Assistance with systems upgrade design and specification drafts

Process design, development, and implementation

• Review and upgrades to existing processes
• Review of policy wording updating / amendments
• Design, development, training, and implementation of new process's

Training

• Assist with the sourcing of product (technical) training
• Design and development of product training material in terms of bespoke products
• Presentation of training

Claims

• Assistance with claims
• Review of cover vs loss / damage event
• Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy

Management information

• Review and interpret insurance management information
• Design and implement reports when required

Ad-Hoc Projects

• To drive and or assist in Insurance projects when required

People SpecificationEssential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Qualifcations

• FAIS representative (RE 5)
• FAIS key individual (RE 1)

Preferred Qualification

• AIISA / FIISA and or
• B Degree

Essential Certifications

• FAIS where applicable

Preferred CertificationsMinimum Experience LevelMinimum 10 years' experience with at least 8 years in commercial / corporate segments in the insurance industry
Experience in intermediary industry min 5 yearTechnical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management
• Client service management
• Client service principles
• Communication Strategies
• Consumer behaviour
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Communication
• Influencing
• Guiding Team Success
• Driving for Results

Please contact the Nedbank Recruiting Team at +27 860 555 566If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank