Job Description

Job Title: Technical Business Analyst - Hybrid JHB
Location: Johannesburg (Hybrid)
Position Overview:
One of our esteemed clients, being a large international group of philanthropic and commercial organisations, is looking for a skilled Technical Business Analyst with expertise in varied applications including but not limited to MS Office Suite, MS Dynamics ERP, MS Sharepoint, MS Teams, Sage, Power BI, One Drive for Business and Azure.
The ideal candidate will continuously play a role in analysing and improving IT systems, infrastructure and processes to enhance operational efficiency and support strategic initiatives.
The candidate should be capable of troubleshooting technical problems, in systems and applications and implementing solutions. A key requirement is bridging the gap between the business and IT service providers and being able to communicate information clearly to both stakeholders. Must demonstrate ability to prioritize workload, manage multiple tasks, and adapt to changing priorities in a demanding environment.
Key Responsibilities:

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
• Strong understanding of IT infrastructure components (servers, storage, networking) and network architecture (LAN, WAN, VPN, etc.).
• Perform detailed analysis of current systems, including Sage, and in the future, Microsoft Dynamics ERP, to identify areas for improvement and optimization.
• Design and implement API integrations to facilitate seamless data exchange between different internal systems and also with external platforms.
• Develop and maintain reports and dashboards using Power BI to provide actionable insights to stakeholders.
• Manage SharePoint sites and document libraries, ensuring efficient document management and collaboration.
• Provide technical expertise and support during system upgrades, enhancements, and migrations.
• Conduct training sessions for end-users to maximize utilization of implemented solutions.
• Building great working relationships with key IT suppliers and ensuring they deliver as per their contractual obligations
• Documentation of key IT processes and procedures and maintain system change documentation.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience (minimum 6 years) as a Technical Business Analyst or similar role in a technical environment.
• In-depth knowledge and hands-on experience with Microsoft Suite (Excel, Word, PowerPoint, Outlook), Microsoft Dynamics (CRM/ERP), API integrations, Power BI, and SharePoint.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience in gathering and documenting business requirements, technical specifications, and system documentation.
• Excellent communication skills with the ability to effectively interact with technical teams, business stakeholders, and leadership.
• Ability to prioritize workload, manage multiple tasks, and adapt to changing priorities in a fast-paced environment.

Other requirements:

• Able to travel as required
• Proactive
• Role based in-office
• Degree of flexibility/Ability to work outside business hours when required
• Comfort with engaging in person with various stakeholders
• Respects deadlines

Remuneration:
Cost to company will be flexible circa R1000 000pa and based on numerous factors such as experience, current earnings etc. All interested candidates to send their updated CVs, cover letter and their current/previous remuneration details to

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