Job Description

Job Title: Internship - Technical Content and Packaged Solution DevelopmentLocation:Western Cape, City of Cape Town, Cape TownJob Type:Contract, expected to work [8 hours a day]Primary Industry:EngineeringSalary:ZAR4500 - ZAR5300 Per monthCompany Branding:Pragma is a global developer of high-performing software solutions and technologies. We utilise innovative packaged solutions to implement streamlined software solutions in various industries. We are looking for a tech-savvy, process-oriented individual to help us package meticulous solutions that serve clients worldwide. The ideal candidate will have a natural drive to improve processes and end-user documentation.Job Duties:Support the development of sector specific solutions:

• Gather information from subject-matter experts and develop, organize and write procedure manuals, technical specifications and process documentation
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Build knowledge of new technical tools and relevant technology on a continuous basis
• Evaluate existing software functionality and identify areas of application in the sector specific solutions
• Explore alternative methods to do work more effectively
• Interact with users after each implementation and identify areas for improvement

Support the technical document authoring function:

• Evaluate current content and develop innovative methods for improvement
• Implement updates to technical documentation
• Develop well-designed user manuals and release documentation
• Adhere to documentation standards and style guidelines
• Ascertain compliance to documentation standards
• Work with subject matter experts to maintain content
• Proofread and edit material to improve quality, readability, consistency and effectiveness of documentation

Required Qualifications:

• Experience in process development
• Experience in content authoring
• Strong analytical and problem-solving skills

Minimum requirements:

• 0-12 months experience
• Between the ages of 18 and 34
• Never participated in the YES programe before

Education:Minimum diploma in Engineering or related fieldExperience:Previous experience (0-12 months) in a technical content development role is preferredKnowledge and Skills:

• Understanding of software development processes
• Proficiency in content authoring tools
• Ability to work effectively in a team environment

Preferred Qualifications:

• Degree in Engineering or related field
• Certifications in process improvement methodologies

Working Conditions:This role will primarily be based in an office setting, with occasional remote work opportunities. The intern may be required to attend meetings with clients and team members.

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