Technical Development Manager Pharmaceutical Raw Materials
Johannesburg, Gauteng, South Africa
Job Description
Minimum requirements for the role:
- Must have Bachelors Degree in a relevant field, i.e. Pharmaceutical Sciences
- Minimum 3 years experience in Pharmaceutical Formulation development will be required
- Must have experience with CRM software and technical support tools
- Knowledge of pharmaceutical manufacturing processes, regulatory requirements, and quality control standards are essential
- Must have a valid drivers license and be willing to travel to customer sites (40% of time)
- Providing technical support to customers via phone, email, online, or in-person meetings.
- Responding promptly to customer inquiries and resolving technical issues.
- Collaborating with cross-functional teams to ensure customer satisfaction.
- Conducting product training and demonstrations for customers.
- Maintaining accurate records of customer interactions, inquiries, and feedback.
- Troubleshooting technical issues and working with engineering and product development teams to resolve them.
- Providing feedback to the product development team on customer needs and trends.
- Developing and maintaining technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Participating in product development projects, providing technical expertise and feedback.
- Staying up to date with industry trends and new technologies.
- Collaborating and participating in trade fairs and customer seminars as sales promotion measures.
- Providing technical support for South Africa, as well as East Africa, West Africa, and Sub-Saharan Africa.
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Job Detail
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Job IdJD1346892
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned