Job Description

Key Accountabilities/ Principal Responsibilities

PRIMARY DUTIES

Manage technical maintenance and product development
Manage Staff
Manage Administration
Manage CAFM System
Contract, SLA and Matrix Management
Manage Health and Safety Compliance
Manage Client Relationship

SECONDARY DUTIES

Manage technical maintenance
Manage all technical maintenance requirements and implementation within environment.
Ensure staff are fully conversant with governing standards and ensure compliance with requirements.
Ensure direct subordinates and contractors to ensure timeous execution of maintenance.
Give advice, guidance and technical support to subordinates to enhance development of subordinates.

Manage Staff
Define and allocate duties via formal job descriptions and structured task allocation.
Manage performance via the formal performance management system.
Mentor and train staff technical and behavioural competencies.
Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.

Manage CAFM System
Ensure that Preventative Maintenance is uploaded in the CAFM for all facilities.
Monitor quality of Maintenance on the CAFM and provide direction and support to ensure the smooth execution of maintenance.
Extract reports for analysis and reporting.

Administration
Manage all administrative elements of the contract.
Implement administrative standards in Procurement, Accounts and CAFM.
Manage the budget.
Ensure implementation of quality management systems.

Health and Safety Compliance
Ensure compliance to all Health and Safety Standards.
Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached)

Client Relationship
Maintain a successful business partnership with the client.
Manage all aspects of partner interactions with the client.
Identify value added opportunities and make proposals or presentations to the client.
Develop, implement and maintain best practice for client services.
Check, manage and monitor compliance of the SLA.
Develop an effective, customer based, proactive relationship at all levels with the client.

Development and implementation of the quality management system and continually improving its effectiveness by:
Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements.
Establishing the quality policy
Ensuring the quality objectives are established
Conducting management reviews
Ensuring the availability of resources

Management Soft Services
Manage Soft Services teams output
Cleaning, Pest Control, Hygiene,
Business Support Management
Document Control

Key Skills and Experience

Grade 12
BTech or ND in one of the technical disciplines
Wiremans License is a must
Min 3-5 year technical experience in Facilities management environment
Enhanced knowledge of:
Air conditioning Maintenance
Electrical Maintenance and procedures
Equipment and machinery
-OHSA codes and Health and Safety Procedures
-ISO 9000, ISO 14000, ISO 18001
-Technical drawing
Computer literate
Good understanding of Labour Relations Act and HR policies and procedures
Good understanding of BBEEE requirements

People and Management Skill

Good interpersonal skills;
Good and proven Leadership skills;
Able to take control of situations;
Able to work under pressure;
Able to meet deadlines;
Strong negotiating skills;
Ability to create and maintain budgets;
Able to manage Contractors and Service Units in line with agreed Service Level Agreements (SLAs);
Ability to communicate on high level in both verbal and written format
Customer focused
Self-motivated;
Integrity and honesty

Key result areas

Understand interworking with various teams to ensure client financial compliances.
Understanding that feedback and communication is critical to success.

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