Job Description

We Want You:

At BET Software, we don't just keep up with technology, we push the boundaries of what's possible. As a company that thrives on innovation and excellence, we are looking for a Technical Lead - Global Support to drive technical solutions, optimise performance, and ensure seamless operations within our Live Development Team. In this role, you'll be at the forefront of solving complex challenges, enhancing system reliability, and leading a Team that supports a 24/7 high-performance environment. If you're a strategic thinker, problem-solver, and passionate tech enthusiast, this is your opportunity to lead innovation, refine processes, and build solutions that keep our systems running smoothly anytime, anywhere. Apply today!

You Bring:

A minimum of 7 years' experience within a development Proficiency in architectural design principles and fundamental Demonstrated mentoring/leadership Detailed knowledge of the SDLC and management of software Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts. Excellent communication, motivational and interpersonal Strong attention to

W

hat You'll Do:

Technical Leadership

Lead the Team through collaboration sessions and knowledge sharing initiatives. Engage with software architects to ensure development is aligned with architectural guidelines. Work with developers, designers and analysts to ensure solutions meet application and performance requirements and goals. Review code for quality, standards, and reliability. Ensure that all technical solutions meet compatibility, usability, security, and peak performance standards at the highest level. Drive processes within the Team that optimise system efficiency and resource utilisation.

Quality of Software Implementation

Establish rigorous testing standards and processes before deployment. Ensure the delivery of complete, well-tested solutions that meet user objectives. Provide relevant documentation to support Teams to reduce development support load. Where possible implement quality self-analysis mechanisms within the solution for early fault detection before critical failure. Develop solutions that allow for future modifications with minimal defects.

Initiative and Innovation

Implement improved processes that have a positive effect on the Team's performance and company's bottom line. Technical issues and opportunities are addressed promptly, considering dependencies. Actively resolve problems and, when needed, work after hours to ensure resolution. Show foresight to prevent errors or delays in Show initiative by acquiring and applying new knowledge and skills within the team and beyond. Apply new abilities to daily operations to improve product and system performance. Ensure techniques, technologies, tools and processes used are in line with industry best Generate new ideas and challenge the status quo, take risks, support change and encourage Search for opportunities to create new ideas and innovate or improve efficiencies wherever Solve problems through questioning the status Adapt to change with a growth mindset, handle pressure, and demonstrate resilience. Make quality decisions through collaboration, considering both short- and long-term impacts, and reviewing all information carefully.

Knowledge share

Identify team members needing specific skills and upskill them through coaching and mentorship. Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in the transfer of said

Coaching/Mentoring

Provide guidance, training, and problem-solving assistance to other Team Members from a technical point of view. Mentor and contribute to the growth of junior, intermediate and senior Team Design and deliver end-user training and training

Living the Spirit

Foster collaboration and open communication within the team. Promote authenticity, diversity, inclusion, equity, and belonging. Encourage versatility and adaptability, supporting the team across the business. Drive continuous learning and proactive approaches to tasks and challenges.

The Company We Keep:

At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.