Job Description

Essential Skills Requirements:

• Broad understanding of Technical Lifecycle Management (TLM) in IT.
• Prior experience as an Infrastructure Architect/Solution Architect.
• In-depth knowledge and practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud Technologies).
• Practical experience in TLM and IT Operations.
• Ability to conceptualize complex information and delve into details when required.
• Knowledge and experience with ITIL standards relevant to IT Operations.
• Experience with classical IT Infrastructure Operations, DevOps, and Agile software development.
• Additional responsibilities as assigned in the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

• Fluent in English, including business reading and writing.
• German speaking (advantageous but not required).
• IT experience (advantageous but not required).
• Advanced skills in preparing and delivering presentations to all organizational levels.
• Communication methodology skills in large organizations/initiatives.
• IT Infrastructure Operations, IT Process Steering, IT Process Governance.
• Data Analysis (Excel, Power-BI).
• Understanding of ServiceNow (SNOW).
• Ability to collaborate with stakeholders and customers at different organizational levels.
• Ability to work both independently and as part of a team, delivering high-quality results on time.
• Self-motivated and open to proactive investigations and learning in a dynamic environment.
• Strong work ethics.
• Willingness to travel extensively, for up to 2 weeks at a time (international).
• Excellent interpersonal and organizational skills with effective communication abilities.

Qualifications/Experience Required:

• 5 to 6 years of IT experience.
• Higher qualification in computer sciences/information systems or equivalent.
• Fluent in English, including business reading, writing, and presentation delivery.
• IT Operational Experience as per ITIL.
• Project management experience.
• Agile Methodology knowledge and experience.

Key Responsibilities:

• Consult on IT architecture processes focusing on Technical Lifecycle Management (TLM).
• Support planning, conducting, and aftercare related to TLM activities.
• Document infrastructure components and master solutions according to TLM and architecture guidelines, ensuring quality assurance.
• Monitor and report TLM activities within the Group.
• Interface with IT Service Management experts.
• Improve the quality of architecture documentation with a focus on TLM.
• Develop technical recommendations related to TLM.
• Update and maintain TLM Confluence pages, process templates, and service offerings in ServiceNow.
• Maintain and optimize IT processes in IT Service Management (ITIL) with a focus on TLM.
• Review and report the status of mandatory artifacts and activities.
• Maintain customer base data.
• Engage in TLM Crisis and Emergency Management as needed.
• Support Dev/Ops Teams (Infrastructure and Applications) in TLM activities.
• Participate in all Agile ceremonies and adhere to ZA IT HUB rules, policies, and regulations.

How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [ ].Join us in driving excellence in IT Infrastructure and Technical Lifecycle Management!

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