Job Description

DESIGN, control, and manage the operational process and integrity of technological services provided by a dynamic Internet Service & Network Specialist seeking a forward-thinking Technical Manager. You will ensure the smooth running of the day-to-day operations ensuring the team has the required skills, certification and experience to support products and services sold and delivered to customers. The position also contributes to the development and implementation of organizational strategies, policies and practices. The successful incumbent must have Matric/Grade 12, a suitable IT Degree in Computer Science/Information Security and CISSP & CISM Certifications with 10-15 years Network and Security work experience. You must also understand network fundamentals and protocols (OSPF, BGP, VLANs, VPN, DNS, DHCP, OSI Model, multicast, routing and switching, Wi-Fi, SD-WAN, MPLS).DUTIES:

• Contribute to short and long-term organizational planning and strategy as a member of the management team.
• Identify operational processes, outputs and feedback, and use this transformation process to improve the operational systems, processes, and policies in support of an organisation's mission.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Manage subcontractors to deliver on SLA requirements.
• Manage the lifecycle of incidents, requests and IMACD's incident, request or IMACD in compliance with relevant SLA's.
• Increase the effectiveness and efficiency of Services through improvements to each SLA.
• Ensure all SLAs are fulfilled within the contracted agreement with customer.
• Be involved with BU Manager with overall financial management, planning, systems and controls, and organising fiscal documents.
• Ensure quality operations management in an organisation by finding the perfect processes for the people who have to get the work done.
• Create an empowering work environment to maximise and align workforce efforts and overall team productivity.
• Will report into the Regional Services Manager.

REQUIREMENTS:Qualifications -

• Matric/Grade 12.
• Relevant IT Degree in Computer Science, Information Security or related field.
• Certified Information Systems Security Professional (CISSP).
• Certified Information Security Manager (CISM).

Experience/Skills -

• 10-15 Years experience in Network and Security.
• Basic understanding of financials.
• Be familiar with network and security monitoring including best practices in each area.
• Understand network fundamentals and protocols (OSPF, BGP, VLANs, VPN, DNS, DHCP, OSI Model, multicast, routing and switching, Wi-Fi, SD-WAN, MPLS).
• Understand security fundamentals and protocols (perimeter security, vulnerability, SOC, SIEM, security frameworks).
• Be familiar with ISO27001 Certification (Information and Data Security).
• Good understanding of firewall UTM (Unified Threat Management) features including web content filtering, IDS, IPS, DOS mitigation and Anti-virus, VoIP and QOS.
• Implement and manage security controls for firewalls, encryption, access, and identity.
• Stay updated on emerging security threats and recommend improvements.
• Perform initial investigation and gap analysis for compliance.
• Develop security reporting capabilities and handle customer questionnaires.
• Conduct and provide reporting on regular risk assessments for software, systems, and infrastructure vulnerabilities.
• Familiar with privacy regulations (e.g. POPIA, GDPR, HIPAA, PCIDSS).
• Comprehensive understanding of security controls and risk management.
• Familiarity with cloud security architecture and best practices.
• Strong background and work experience in Operations.
• Solid understanding of financial management.
• Be familiar and have experience with DR and Business Continuity relating specifically to network and security scenarios.
• Strong administrative skills for policy and documentation maintenance.
• Confident and effective dealing with Customers and End Users.

ATTRIBUTES:

• Results orientated.
• Operational efficiency.
• Fosters cooperation.
• Relationship Management.
• Continuous Improvement.
• Forward thinking.
• People centric.
• Be able to work under stress and long hours if required.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Ability to look at situations from several points of view.
• Delegate responsibilities effectively.
• Ability to build consensus and relationships among managers, partners, and employees.
• Ability to perform within a multi-functional programme team comprising both company staff and the customer.
• Excellent communication skills with the ability to work across multi-functional teams and businesses.

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