Technical Product Support Specialist (staff Level)

South Africa, South Africa

Job Description


REQUIREMENTS

  • NN Diploma/ National Diploma/ Degree in Electrical/ Mechanical/ Electronics Engineering or Motor Mechanic Trade Certificate with a Group Master Technician Certificate
  • Minimum 5-10 years of postgraduate work experience related to mechanical, and electrical fault finding and development of technical solutions
ESSENTIAL SKILLS
  • Ability to handle automotive product support issues
  • Comprehensive group product knowledge
  • Familiarity with the Group After-Sales Service systems and processes
  • Excellent computer skills (MS Office)
  • Problem-solving, task prioritization and multitasking skills
  • Ability to work effectively under pressure and meet strict deadlines
ADDED ADVANTAGE
  • Ability to read and interpret German technical drawings and documents
  • High voltage technician HVT/ HVE Certification
RESPONSIBILITIES
  • Responsible for the repair support of the sales partners in the respective market, as well as active field observation of the product quality of the vehicles on the market
  • In the case of market focal points, associated committees must be informed and the process of troubleshooting initiated
  • Creation of market-specific management information, especially when new products are launched
  • Control of repair solutions and communication in the market
  • Providing prompt and qualified repair support (repair advice) to the group's commercial dealership network in South Africa and SSA markets
  • Repairing, diagnosing and analysis, of vehicles that have been returned to the TSC recruitment.
  • Flying doctor function, diagnosing and repairing vehicles onsite at a dealer
  • Providing technical support via remote diagnosis to the dealer
  • HV electric vehicles support, analyse and diagnose electric vehicles
  • Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the dealers
  • Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the dealer network
  • Collaborating with quality divisions within the group to update and inform the dealer organization about the progress in formulating actions to resolve technical issues reported
  • Supporting the customer interaction centre for all technical queries related to vehicles in the market
  • Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur

Abantu Staffing Solutions

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Job Detail

  • Job Id
    JD1331729
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned