Job Description

REQUIREMENTS

• NN Diploma/ National Diploma/ Degree in Electrical/ Mechanical/ Electronics Engineering or Motor Mechanic Trade Certificate with a Group Master Technician Certificate
• Minimum 5-10 years of postgraduate work experience related to mechanical, and electrical fault finding and development of technical solutions

• Ability to handle automotive product support issues
• Comprehensive group product knowledge
• Familiarity with the Group After-Sales Service systems and processes
• Excellent computer skills (MS Office)
• Problem-solving, task prioritization and multitasking skills
• Ability to work effectively under pressure and meet strict deadlines

• Ability to read and interpret German technical drawings and documents
• High voltage technician HVT/ HVE Certification

• Responsible for the repair support of the sales partners in the respective market, as well as active field observation of the product quality of the vehicles on the market
• In the case of market focal points, associated committees must be informed and the process of troubleshooting initiated
• Creation of market-specific management information, especially when new products are launched
• Control of repair solutions and communication in the market
• Providing prompt and qualified repair support (repair advice) to the group's commercial dealership network in South Africa and SSA markets
• Repairing, diagnosing and analysis, of vehicles that have been returned to the TSC recruitment.
• Flying doctor function, diagnosing and repairing vehicles onsite at a dealer
• Providing technical support via remote diagnosis to the dealer
• HV electric vehicles support, analyse and diagnose electric vehicles
• Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the dealers
• Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the dealer network
• Collaborating with quality divisions within the group to update and inform the dealer organization about the progress in formulating actions to resolve technical issues reported
• Supporting the customer interaction centre for all technical queries related to vehicles in the market
• Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur

Abantu Staffing Solutions