Job Description

SUMMARY:
Our client based in Johannesburg, in Isando is looking for a Technical Sales Consultant:POSITION INFO:
Educational Requirements:

• Grade 12 (Matric) or Equivalent
• Technical Diploma or equivalent and Sales and Marketing qualification will be beneficial.
• Computer Literate
• Valid code 08 Drivers License (Unendorsed)

Work Experience and Core Competency Requirements:

• 2 - 4 years experience in a Technical Service or Sales position in the chemical cleaning industry.
• Training Experience Beneficial.
• Knowledge and Experience of technical systems, equipment, food processing and poultry plants for the chemical industry will be beneficial.

Duties: (Summarised)

• Achieving Sales Budget by presenting and selling company products and services to pre-identified customers
• Develop, Maintain and Expand current Customer base through building a harmonious and service orientated relationship with clients.
• Identify and resolve customer queries and concerns.
• Manage account services through quality checks.
• Conduct on site client training as and when required.
• Responsible for Regular Wash Audits.
• Taking of swabs and give feedback as and when required.
• Conducting titration tests as and when required as per service level agreement (if in place)
• Responsible for placing of orders of customers.
• Follow up and feedback to the customers on all queries (deliveries, orders, credits, customer complaints).
• Responsible for ensuring the customer complaints are handled timeously and feedback on outcomes is communicated with the customer.
• Plot the results on a trend and communicate with the customer.
• Act as liaison in the coordination of information and services between the customer and business.
• Conduct installation, inspection, maintenance and repairs to equipment.
• Oversees and facilitates product delivery and equipment installation.
• Establishing the technical needs of the customer and suggesting appropriate products.
• Explaining complex technical information to customers in a way that is easily understandable.
• Keeping customers informed about new technological products and solutions.
• Compiling proposals and reports related to technical products.
• Enhance new business development within the existing customer base, by providing solutions and introducing new products and or enhanced solutions.
• Drafting and presenting of quotations and proposals.
• Continuously build relationships and promote the company to create an awareness in the marketplace.
• Regular marketing activities to build and maintain customer relationships.
• Continuous evaluation of customer to identify needs, recommending and implementing solutions to ensure customer satisfaction.
• Regular customer feedback on corrective actions implemented for noted deviations.
• Ensure personal growth and development by continuous self- analysis and attending enrichment. programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.).
• Implementation and adherence to company policies and procedures.
• Reporting on sales activities, submission of daily, weekly and monthly reports and proposals as per the measurement criteria as stipulated.
• Submission of customer documentation as required.
• Preparing of monthly reports and monthly meetings with management outside of formal meetings
• Regular written communication confirming activities to all growers and respective management.
• Establishing trends and graphs of water micro or surface swab results monthly per customer.

Core Competencies

• Communication (Listening, oral, oral presentation, written)
• Work Standards (Setting high goals or standards of performance for self and organization)
• Tolerance for Stress (perform under pressure)
• Energy (maintain a high activity level)
• Administrative Orientation (personal satisfaction from administrative performance and responsibilities, taking pride in admin work submitted internally or externally)
• Integrity (maintaining social, ethical and organizational norms in job)
• Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of communication to gain agreement or acceptance of an idea, plan, activity or product from clientele)
• Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
• Negotiation (communicate data or arguments in a manner that gains agreement or acceptance)
• Customer Service: (Listens and responds effectively to customer questions: resolves customer problems to the customers satisfaction; commit to exceed customer expectations)
• Quality of work: (Maintains high standards despite pressing deadlines: does work right the first time: corrects own errors: regularly produces accurate, thorough, professional work)
• Resilience (handling disappointment and rejection while maintaining effectiveness)
• Independence (taking action on ones own rather than the influence of others
• Oral Fact finding (gathering information for decision-making through questioning)
• Professional Proficiency (level of performance in professional area)
• Self-development Orientation (initiates action to improve skills and performance)
• Team player (willingness to assist fellow colleagues in the field to ensure the company vision and goal is achieved)
• Problem solving (attempts to get solutions to problems being faced with before seeking out for help)

Salary
Monthly CTC around R30K with provident fund, company vehicle, company cellphone

ExecutivePlacements.com