Job Description

Job Summary Educational Requirements:

• Grade 12 (Matric) or Equivalent
• Technical Diploma or equivalent and Sales and Marketing qualification will be beneficial.
• Computer Literate
• Valid code 08 Drivers License (Unendorsed)

Work Experience and Core Competency Requirements:

• 2 - 4 years experience in a Technical Service or Sales position in the chemical cleaning industry.
• Training Experience Beneficial.
• Knowledge and Experience of technical systems, equipment, food processing and poultry plants for the chemical industry will be beneficial.

Duties: (Summarised)

• Achieving Sales Budget by presenting and selling company products and services to pre-identified customers
• Develop, Maintain and Expand current Customer base through building a harmonious and service orientated relationship with clients.
• Identify and resolve customer queries and concerns.
• Manage account services through quality checks.
• Conduct on site client training as and when required.
• Responsible for Regular Wash Audits.
• Taking of swabs and give feedback as and when required.
• Conducting titration tests as and when required as per service level agreement (if in place)
• Responsible for placing of orders of customers.
• Follow up and feedback to the customers on all queries (deliveries, orders, credits, customer complaints).
• Responsible for ensuring the customer complaints are handled timeously and feedback on outcomes is communicated with the customer.
• Plot the results on a trend and communicate with the customer.
• Act as liaison in the coordination of information and services between the customer and business.
• Conduct installation, inspection, maintenance and repairs to equipment.
• Oversees and facilitates product delivery and equipment installation.
• Establishing the technical needs of the customer and suggesting appropriate products.
• Explaining complex technical information to customers in a way that is easily understandable.
• Keeping customers informed about new technological products and solutions.
• Compiling proposals and reports related to technical products.
• Enhance new business development within the existing customer base, by providing solutions and introducing new products and or enhanced solutions.
• Drafting and presenting of quotations and proposals.
• Continuously build relationships and promote the company to create an awareness in the marketplace.
• Regular marketing activities to build and maintain customer relationships.
• Continuous evaluation of customer to identify needs, recommending and implementing solutions to ensure customer satisfaction.
• Regular customer feedback on corrective actions implemented for noted deviations.
• Ensure personal growth and development by continuous self- analysis and attending enrichment. programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.).
• Implementation and adherence to company policies and procedures.
• Reporting on sales activities, submission of daily, weekly and monthly reports and proposals as per the measurement criteria as stipulated.
• Submission of customer documentation as required.
• Preparing of monthly reports and monthly meetings with management outside of formal meetings
• Regular written communication confirming activities to all growers and respective management.
• Establishing trends and graphs of water micro or surface swab results monthly per customer.

Core Competencies

• Communication (Listening, oral, oral presentation, written)
• Work Standards (Setting high goals or standards of performance for self and organization)
• Tolerance for Stress (perform under pressure)
• Energy (maintain a high activity level)
• Administrative Orientation (personal satisfaction from administrative performance and responsibilities, taking pride in admin work submitted internally or externally)
• Integrity (maintaining social, ethical and organizational norms in job)
• Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of communication to gain agreement or acceptance of an idea, plan, activity or product from clientele)
• Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
• Negotiation (communicate data or arguments in a manner that gains agreement or acceptance)
• Customer Service: (Listens and responds effectively to customer questions: resolves customer problems to the customers satisfaction; commit to exceed customer expectations)
• Quality of work: (Maintains high standards despite pressing deadlines: does work right the first time: corrects own errors: regularly produces accurate, thorough, professional work)
• Resilience (handling disappointment and rejection while maintaining effectiveness)
• Independence (taking action on ones own rather than the influence of others
• Oral Fact finding (gathering information for decision-making through questioning)
• Professional Proficiency (level of performance in professional area)
• Self-development Orientation (initiates action to improve skills and performance)
• Team player (willingness to assist fellow colleagues in the field to ensure the company vision and goal is achieved)
• Problem solving (attempts to get solutions to problems being faced with before seeking out for help)

Salary
Monthly CTC around R30K with provident fund, company vehicle, company cellphonePRO Personnel Employment AgencyRecruiter

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