Job Description

Responsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
QualificationsUniversity Degree
Experience

• Minimum 5 years experience in a similar role

• Identify customer problems leveraging your technical know-how in Food and Beverages. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a product specialist to ensure a suitable solution/offering.
• Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer
• Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions
• Leverage the companys intellectual property/trade secrets for margin/value extraction on customer offerings
• Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability
• Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget
• Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins)
• Ensure a steady pipeline of business development opportunities are closed off

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability: Holds self and others accountable to meet commitments
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Organizational Savvy: Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics
• Decision Quality: Makes good and timely decisions that keep the organization moving forward
• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
• Tech Savvy:Anticipates and adopts innovations in business-building digital and technology applications

Omnia Holdings