Job Description

DepartmentUniversity of Venda -> Vice Chancellor and Principal -> Deputy Vice Chancellor: Teaching and Learning -> Centre for Higher Education Teaching and Learning (CHETL)Job TitleTECHNICAL SECRETARY: RECORDS AND REPORTINGPost LevelProjectJob TypeSupport - Donor FundedClosing Date12/9/2024Job RequirementsJOB REQUIREMENTSThree years National Diploma/ Degree in Information Technology, B Sc.in Computer Science, Information Systems, or related field, plus one year of experience being a departmental or organizational secretary or admin clerk with data capturing experience is required, together with proven excellent writing skills a must.DUTIES

• As the E-Learning Technical Secretary, you will play a crucial role in managing records within the E-Learning Unit, demonstrating your strong organizational skills and attention to detail.
• Should participate during user training and offer support after training and answer to user queries or provide a triage service to direct the queries to the relevant user support staff.
• Providing support for users of LMS such as Blackboard or Moodle for a minimum of six months is a must.
• To develop a decision Reporting to Head E-Learning, E-Learning Technical Secretary making a guide to determine how non-technical queries should be dealt with. Ensure users are aware of the availability of IT Helpdesk support.
• Review the queries received by the Helpdesk monthly to identify common issues that could be prevented through the provision of self-help online resources.
• Participate in the creation of an online 'Virtual Helpdesk' and surveying staff and students as to the effectiveness of the helpdesk provision and seek suggestions on areas in need of improvement.
• To raise the level of competence in the use of ICTs for teaching and learning among staff and students
• Facilitating and coordinating the provision of departmental requests for special ICT programs
• As the E-Learning Technical Secretary, you will be instrumental in identifying and developing opportunities across the curriculum where ICT can enhance teaching and learning. This role requires creativity and innovation.
• Keeping abreast of new technological developments and new government initiatives in ICT in higher education.

University of Venda